When you have an older sister, you often have a trusted friend, counselor, and source of advice. For Susan, that individual was her oldest sister Debbie. Ten years her senior, Debbie recalls Susan being somewhat of a “surprise” to their parents.

“Our dad only wanted four kids, but Mom had other plans,” indicated Debbie. “I think she (mom) got her worth from being a mother and having beautiful kids.”

Debbie described Susan with affection and adoration, noting Susan had a special place within the family and could pretty much do her own thing. But envy never crept into Debbie’s heart.

“She was the Golden Child, but I was never jealous. I could never do what she does,” Debbie reflected. “She always had a great relationship with our dad. He was so supportive of her and of what she wanted to do. She has always been happy and hard working. Giving up is not in her makeup. She got that strong work ethic from our dad.”

However, despite Susan’s obvious penchant for independence, Debbie asserted that Susan would “let me take care of her when she was younger. She was my ‘baby.’”

Being somewhat of a babysitter for her younger sister often put Debbie in the hands of a testing lab, so to speak.

“I was her first guinea pig,” smiled Debbie. “She would come over on the weekends and would do my hair and make up. She was so passionate about it and loved to make people beautiful. She still does. And, yes, even in the beginning when she was still learning, I could go out of the house with confidence after she made me up!”

Debbie describes Susan as someone who has always loved to be beautiful herself and who continues to stay that way, never missing a beat.

“She loves to share that passion and enthusiasm with people,” said Debbie. “She found what made her happy and as a result she has stayed happy.”

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Before Dori first met Susan, she struggled with the way her hair looked. She just didn’t like the way it was styled. After an employee of Dori’s referred her to Susan, she never really had that problem anymore.

“Susan knew what my hair naturally wanted to do and approached it from that understanding,” indicated Dori. “Now, it always looks good and is easy to maintain. After that initial appointment with Susan, I never went back to my former stylist!”

Dori emphasized the chair. That is where the magic happens. In fact, she indicated a large percentage of Susan’s clients become her friends.

“Some clients will drive 45 minutes or more just to see her,” said Dori. “That says a lot about Susan. When you are in her chair, you are the most important client to her. She is present with you, engaging, positive and happy. Her focus is on you. As a result, the loyalty and friendship that develops just gets stronger. Plus, you always have a great hair cut! Susan always has a way of making each visit an over-the-top experience for her clients. She has a way of finding that emotional connection with people. For her, it’s not just about the product or the service; it’s about the relationship. She just has that ability to create an emotional connection with people, regardless of gender, age, race, background, etc.”

Dori emphasized the way Susan focuses on the natural beauty of each client, commenting on how Susan focuses on what naturally works for someone. She refuses to force a certain look on a client. And Dori also appreciates the anti-aging approach Susan will take.

“She will give you a cut that is on trend but also age appropriate,” she noted. “She knows how to do a cut that has a youthful spirit but is still natural for you. My hair style actually makes me look younger, but is still appropriate for my age.”

Dori is also grateful for the sensitive manner by which Susan handled a life setback for Dori.

“I had major brain surgery awhile back and had to shave my hair off,” Dori explained. “The recovery for this was major, but even through that event, Susan cut my hair in a way no one would even know or suspect I had undergone surgery. Given the challenge I had, I can say Susan is definitely a problem solver.”

Dori further described Susan as a stylist, yes, but also a connector with consumers.

“She is highly creative and approaches her clients from a wholistic point of view,” said Dori. “She doesn’t sell; she informs on style, hair, make up and even on the new things happening in town. She has a passion for the total well-being of her clients and is focused on each person’s happiness and self-confidence.”

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No matter the industry in which you are working, when you are interacting with a client, that individual should be your primary focus…your only focus…at that time! Your mind, your intentions and everything you are doing for that client should be front and center.

One of Susan’s long-standing clients, Joni, proves just how much Susan takes this philosophy to heart.

“I have been a client of Susan’s for about 15 years,” reflected Joni. “I love her professionalism and her warm and personable manner. That is a hard combination to find these days. I never get the feeling I am one of many. She is genuinely interested in me and wants to know what makes me feel good. She’s upbeat and positive without being sugary about things. In short, she is real.”

Joni gives a strong nod to Susan’s interested mind, wanting to know about her clients, but more for a curious point of view, not an invasive one.

“I trust her and I trust my hair with her,” said Joni. “She wants to know what I want and is clearly an artist.”

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My name is Bruce. I am Susan’s older brother by about five years. Is she my little sister? Well, to be honest, I jokingly refer to her as my bratty little sister. She was always telling Mom on me and getting me into trouble when we were kids. My revenge? Tickling her until she wet her pants!

Because of our age difference, I really did not spend a lot of time with Susan as we were growing up. We did not run in the same social circles. After high school, I left to serve in the Air Force, and our relationship as adults did not really begin until after I returned home from the service. That is when we grew closer. I still tease her about being that bratty little sister. However, I am proud of her and what she has accomplished with her life. She has done very well.

I can say, too, I am a client of hers. In fact, she has been the only one I have let cut my hair. I keep it relatively long now – down to the middle of my back. Professionally, Susan is all about the service. She wants her clients to look good and feel good. She is always about helping people and making them feel better on all levels, not just with their hair, but also with the situations they might be going through in life.

“Suzer,” as I like to call her, has always had an independent edge to her, coupled with a lot of common sense, but she is equally compassionate. I’d say the independent streak comes from our dad and the caring part comes from our mom.

Despite her ability to always be upbeat and positive, Suzer has had her fair share of ups and downs and she does a great job of keeping her personal and professional lives separate. I try to counsel her and offer advice on occasion through an objective lens. I do believe, though, that advice can sometimes be a dangerous gift.

Suzer has so many amazing qualities and would probably be successful no matter what career she pursued. She has a unique way of interacting with others.

Now, I will say that one thing that surprised me was when she got a motorcycle. I have ridden all my life and love to ride, so it really surprised me when Suzer got a motorcycle. It has given us a chance to ride together locally on occasion. She has been a passenger in the past, but now she rides on her own. I suppose that keeps in line with her desire to always empower others, as she is a real motorcycle enthusiast now and is living proof what confidence and positivity can do for someone. She not only talks about empowerment; she lives it, too.

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An older sister by six years, Tierney Eyton, wasted no time in describing her younger sister Susan in just three words: beautiful, vibrant and straightforward.

“Susan is absolutely beautiful, and I don’t think she has ever fully realized this,” Tierney expressed. “Sometimes it makes me cry just thinking about it. She is also very vibrant and to the point just like our mom was. She wasn’t always like this; she grew into these traits. She has had so many fun experiences in her career and in her personal life, and those are what continue to make her who she is today.”

As for the professionalism Susan exudes behind the chair, Tierney leaves no positive word overlooked.

“I think she is brilliant and quite the artist with hair and make-up,” she emphasized. “In fact, you should have seen what she did at my daughter’s wedding. Susan literally transforms people. She had me as a model on TV once. Me? I was nervous. Susan? She loves the camera! After the makeover, my skin was like porcelain. Susan just knows what to do. She listens to her clients. I have sometimes witnessed her interacting with her clients. She genuinely tries to help each one, and not just with their outer experiences.”

Tierney also applauds Susan’s natural tendency to connect people with each other.

“She is such a relational woman,” noted Tierney. “I have learned so much from her. I admire how brave she is when she makes decisions about things in her life. If she decides to do things, she just does them. She is not necessarily a perfectionist, but she does have high standards for herself. Even when she decided to buy a Harley, she was scared at first, but she grew into it. IT was definitely a surprise to me when she did that, as she always tends to pour herself into her work and her clients. But I told her when she was considering getting that motorcycle to just do it. You only have one life!”

And honesty is something that clearly runs through Susan’s veins.

“She is like our mom was in that way,” reflected Tierney. “You either liked our mom or you didn’t. She wasn’t known for her filters. Mom was kind of a diamond in the rough, I guess. Susan often reminds me of our mom in certain ways, but she can pick and choose her words.”

And what about that penchant for resiliency?

“From what people say, Susan is definitely a lot of fun, and she is quite the people person,” said Tierney. “She is so uplifting and encouraging, but I think that comes with a cost. You have to be ‘on’ all the time when you do what she does for a living, and if you put yourself on the back burner, you might not always deal with the things you personally need to deal with. I think she does this on occasion. But she has a heart for people, especially for her clients and friends. She is resilient for sure!”

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